Netcare Waterfall City Hospital

Service ID : 44901
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Care Reflections

The health facility shows commitment to patient care, as evidenced by positive interactions with dedicated staff and doctors, providing a comforting experience akin to being at home. However, there is significant room for improvement in reducing wait times, enhancing response in emergency situations, and improving communication between doctors and nurses to ensure timely and effective patient care. Additionally, improvements in administrative aspects, particularly around the radiology department, could further enhance patient satisfaction.

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AI Generated Summary of Recommendations

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What People Are Saying

1.8
1.8 out of 5 stars (based on 30 reviews)

Brittany Crisp's Review

July 4, 2024

Worst experience ever dealing with the radiology department. I had a CT scan and i got my report a week later. It was a badly written report as well. I have been asking now for days on end for CT scan to be sent to me so I can view it and have it for record purposes. I am ignored via email by multiple people at the radiology team. Very unprofessional service and I would not recommend going there ever.

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Brittany C
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Phakiso Tsotetsi's Review

July 2, 2024

Worst service at the emergency room. Waiting over 2 hours and counting for the docter. My daughter is in pain and nothing is being done. Worst hospital experience ever.

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Phakiso T
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Nomvelase Skade's Review

July 2, 2024

This must be you very last and as the last hope for your loved one

Something is too wrong here. They are far from getting the Florences at this hospital

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Nomvelase S
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Micara Singh's Review

June 19, 2024

You have to be dying to be attended to. Last night, my mum waiting was in casualties for 3 hrs. She had an ulcer that needed to be attended to. The nurse gave her an injection, and she proceeded to wait for 2 more hours until the doctor saw her. Pathetic service

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Micara S
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meagan redcliffe's Review

June 19, 2024

Useless hospital honestly they let you wait for 2 hours to see a doc but the hospital was empty

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meagan R
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