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Patients commend the hospital for its clean environment, efficient, caring, and friendly staff, and the high quality of medical care provided, especially citing the excellent service from doctors and nurses. Positive notes were also made about the quality of meals and the overall service quality which many described as "out of this world" and caring even in busy circumstances. While there is room for improvement in communications and responsiveness during peak times, the commitment of health professionals like Doctor Makelele who go above and beyond is a testament to the hospital's dedication. Further enhancing staff responsiveness and patient communication during busy periods could continue to elevate patient satisfaction.
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First time I came here I got told to sit and wait and then ended up in ICU. Now I have been sitting in the emergency room for 3 hours and when I ask when I am going to get seen to they just laugh. This is worse than a government hospital yet you pay a fortune
Worst experience in my entire life……
I was admitted and a while after there was an old lady admitted as well. It was unbearable in the ward I was in I requested to be moved. I wasn’t moved. I tried to deal with the situation as I couldn’t get any rest and there wasn’t any quietness in the room. At 1 in the night the old lady was tied up to her bed and started to scream for help and I requested that they attended to the situation. They told me I need to understand that they can’t do anything and I need to calm down and try and sleep (which I may add that it was impossible) I requested once again to be moved or that they old lady needs to be moved. They refused and I went to the night manager she told me that she will arrange that I will be moved. When I got to my room they wanted to give me sleeping medication which I refused to take. They moved me(female) to a male ward….. I will take this to medi Clinic headquarters as well.
I am in the Pediatric Ward with my 8 week old baby girl as I write this. I am extremely disappointed with many of the nurses in this ward, the way they treat me, and the unwillingness to help or address concerns. My baby is not well, and I don’t feel enough is being done to help find what is causing her pain.
Pleasantly surprised.
