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Service ID:49939
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Service Facility Name: WF Knobel Hospital
Address: Ga-Ramoshwane, 1685, South Africa
Service ID: 49939
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The worst hospital ever, waited 4 hours and still waiting for 3 days check up ya ngwana.. No chairs at all, imagine ka di stitch and operation while standing… Popi must visit this hospital
Wednesday is the worst day to consider, unless it’s an emergency. It’s the day of filing reports and the service worsen worst than the poor service still.
It’s a 24/7 service hospital(a nurse said) , but the way they engage with patients is uncalled for, even in the early morning. Some nurses are disrespectful to the elderly (“it’s because they’re not their relatives” – said a patient near me as we were starting to complain about their service), they don’t know how to initiate communication with people and the one supervisor I’ve spoken to spoke to me passively, as if I mattered not. The other employees(night shift staff) were so noisy in the morning, it was annoying! 🤦🏽♀️
A hospital is no exception, patients are still clients and they’re to be treated with respect ( which lacked). Nurses need to improvise and help with the walk ins because the security guard tried to help but all she did was further confusion amongst the clients. Most people come there sick, they don’t need to be moved like a relocating clan seeking new land! They need rest as it is!!
Another factor that bothered me is the silence after being assisted by the employees. Starting from the reception, employees need to engage with the clients concerning where to go next in terms o the services. A nurse should direct clients to whom they’re to go to after they’ve done their part. For example, after recording basic client info (BP, Weight etc) the nurse should direct the client to the next nurse who deals with the description before finally seeing the Dr. The Dr arrived but had to do nurse duties too which added more delay on top of the poor service we received.
As mentioned above I spoke to one of the employees, obviously complaining about the service as we were there for 3 hours without any assistance. She then spoke to me passively, then I asked to speak to someone superior, such a person didn’t exist! She directed me to an office that still had a vacancy open, since the prev employee was moved to another section. Tf!!🤷🏽♀️
The facility itself is clean, but the only one bathroom worked in the ladies. There was no soap, only one tap worked and we had to collect a toilet paper from the nurses’ station( which I understand since people steal such 🤷🏽♀️).
At the end someone spoke to me with a clear understanding, hence I knew about reports and why on Wednesdays are bad for service. Doctors should also refrain from booking client on Wednesday unless it’s imperative!
On a good note, the nurses sing well before they start their shift. 🤔
A lovely clean public hospital with friendly nurses and doctors everyone was helpful and security also knows how to keep things running smoothly.
