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Patients consistently praise this health facility for its excellent doctors and caring medical staff who provide top-quality service. They appreciate the professional and friendly environment, exemplified by both the clinical team and the administrative staff. To enhance patient satisfaction further, streamlining appointment scheduling and reducing waiting times could be beneficial.
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Competent Medical Staff.
Patients time is not respected. Firstly I booked an appointment online and arrived 15 min early for my appointment only to see the Dr 90 min later. Came back the following day to just to change the dressings and waited over an hour to be seen by the sister. What’s the point of making an appointment if it’s not gonna be honored, it’s really annoying
Worse experience ever, from receptionist to the Dr… I wouldn’t recommend to anyone especially if you are sick.
If I book an appointment at a specific time, I don’t expect to be waiting for between 1 and 2 hrs every time. It’s unprofessional in every profession. If you cannot handle your bookings, don’t make them.
Nelmed robbed me of R190. Went to Nelmed at 12pm only to be told they are full. The receptionist said i must come back at 5pm-6pm. Came back at 5pm only to be told consultation times end at 5pm. They proceeded to say that I should’ve made an online appointment. Had to pay R190 extra just for a walk in after 5pm. A complete rip off from professionals. Absolutely disgraceful
