Medicross Benoni Medical Administration

Worst experience at a medical facility ever. Waited two hours, reception told me to sit at the wrong place, they told the doctor that I had left. They could see that I was waiting, no one helped. The nurse couldn’t find my vein, had to draw my own blood.

Appointments need to be made in advance. Reception could be friendlier. Pharmacy always busy but helpful and friendly at least.

Great place and the staff are way friendly

Second review: Beware that you are paying for a service that you might not receive.

I called on 1 September 2023 as my previous chronic medication script Dr. Le Roux wrote out for me expired and requested a new script. I was informed to come and pay R300.00 for the script which I did at 10h38 on the same day. When I arrived I said to the PayPoint station that I was there to pay for my script and was told that I must first write an email then come in get a ticket and then pay for the script. They then quibbled between themselves as to who spoke to me this morning. I left the facility as I was not in the mood for a blame game.

As I sat in my car one of the administration staff came to the car and asked that I come in and she would handle everything as she had my file and she spoke to me. I went in and made the payment.

At 15h02 I called the nurse’s station to inquire about the script as I didn’t get any phone call from Dr. Le Roux and knew I wasn’t going to get any call before they closed at 17h00. I was told that the doctor was very busy and that he would call as soon as he had a quiet time.

I have paid for a service and haven’t received what I paid for.

On 2 September 2023 at 10h00, I went back to Medicross to inquire about the script only to be told by the administration staff and confirmed by the Clinic Manager that Dr. Le Roux allegedly accused me of threatening him on 1 September 2023. As I didn’t have any communication from him on 1 September 2023 via SMS, email, or telephone, I could never have threatened him as I never spoke to Dr. Le Roux at all I had a witness who was with me the whole day. This allegation comes from a Christian which is totally false. I then spoke to the Clinic Manager who assisted me with a script that I paid for. In my opinion, I feel that Dr. Le Roux and Medicross have forgotten The Hippocratic Oath – a pledge taken by medical professionals to uphold ethical standards and provide the best care possible to their patients – they took years ago to first look after the patient. To them, money has become more important.

First Review: I want to warn people who go to Medicross Benoni, especially over the weekends when Locum doctors are the only ones on duty. I was there on Saturday 18 February 2023 with explosive diarrhea. The Locum I saw diagnosed the symptoms correctly however I was told that I would feel better by Sunday morning. Which was totally the opposite. The Locum also said she would leave my name and instructions at reception when I called on Sunday reception only had my name with no instructions. No doctor is available. I was then put through to the nurse’s station and spoke to Joy and asked that they inform my doctor (Dr. Le Roux) that I was not getting better. I was told they don’t have the doctor’s numbers. I never asked for his number. I asked them to call him to find out what must be done. To no avail.

I called again on Monday morning to request a sick note as I wasn’t able to go to work due to the explosive diarrhea. I called again at just after 12h00 to request the sick note be emailed to me. At 15h00 I emailed Medicross requesting the sick note to be emailed to me. At 16h00 I called again and still nothing.

On Tuesday 21 February 2023 with the explosive diarrhea still active I had to drive 30km i.e. 60km there and back to collect the sick note myself. This is gross ignorance and incompetence.