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Patients praise this health facility for its cleanliness and the professionalism of certain staff members, particularly those in the emergency room who go above and beyond in patient care. However, there are suggestions that improving response times and communication could enhance the overall patient experience, underscoring the need for continuous improvement in service quality.
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My Partner went in with Kidney pain and came out worse with water on her lungs. The Physician who saw her for 5 minutes, told her, her lungs are fine and said she can go home. a day later we went to our GP which diagnosed her with fluid on her lungs and confirmed with an xray. She was treated for the fluid, 7kgs of water weight! She is still not better with her kidney issues and had to go to another hospital for treatment as the experience at fourways life was terrible. How does a GP diagnose better than a Physician!!!!????
So good
I share many of the same frustrations mentioned below. Case Managers did not respond to any of my emails or queries; I must have called over a dozen times, leaving my contact details each time.
The doctor assigned to me charged three times the standard Medical Aid rates. When he did see me, he would only spend about three minutes with me. When I asked Dr. Moja why he wasn’t charging the standard rates, he said he doesn’t handle billing and only focuses on patient care. As a manager of a medium-sized company, I know exactly how much I charge my clients.
For anyone being admitted for breathing issues, ensure that the doctor assigned to you is registered with your medical aid, or you will be responsible for co-payments.
Fourways life is a joke. I seriously wonder if their doctors got their degrees online or at the back of a cereal box. The staff couldn’t care less about patients; they treat you like you’re ruining their day just by being there. It’s a circus of incompetence and apathy. If you want actual care, go somewhere else. This place is a disaster.
