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Patients commend the facility for significant improvements, particularly praising the friendly and efficient staff and well-coordinated services in departments like casualty and radiology. Notable strengths include excellent hospitality, cleanliness, and above-standard care, especially in the paediatric ward. To enhance patient satisfaction further, attention could be given to improving responsiveness and empathy in urgent care situations.
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It is so refreshing to find a genuinely kind and empathetic nurse in Medical ICU, Gugulethu Zulu, is truly an asset to this hospital. Thank you for your excellent service.
ENA Mapula Surgical 1 is rude& lacks empathy it is also evident that duties are not known .
1. She refused to give me a blanket after surgery even thought I expressed that I was cold.
2. Put BP cuff on the joint as opposed to the upper arm.
🙁😕😔
