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Service ID:157797
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Service Facility Name: Clicks Pharmacy Waterstone Village
Address: Cnr Main Rd & R44 Waterstone Village, Firgrove Rural, Cape Town, 7111, South Africa
Service ID: 157797
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Worse experience.
I was there to collect my prescription meds on 8 February 2023 and waited in line with a ticket they never called up. Eventually I mustered up the courage to walk up to one of the windows where firstly, I was met with a very unfriendly face, so I proceeded to ask if I can collect my prescription meds of which I had the prescription on my email. I was met with a rude and almost condescending reply of “ so why didn’t your dr email it to us” and she kept on like that for a bit more. I kept calm and asked if I can email it myself and or just show her, she then went on about how the Dr is the only one who can send it, as if the prescription I have is not valid.
I chose to leave and went to the pharmacy just across the hall.
I’m appalled by this treatment, I’m not sure who appoint these people and especially when they get to work with other human beings on a daily.
You need to do better, I refuse to believe she’s the best you have, half of her job is to have basic people skills and she doesn’t have a drop of it. Disgusted to say the least.
Possibly the worst pharmacy ever….simply never have stock of anything… always issues… Everytime I’ve been there, there is a problem in some shape or form.
Pathetic service.
OH and don’t forget they suppose to open at 08:00 as per their Google listing…and have been open at 08:00 before, but now have decided they want to open at 8:30…conveniently scanned over their shopping times sign on front entrance tof store
The prices are NEVER correct. Warning to all customers: take pictures of the prices you see on the shelf vs when they scan ot at the till. The store daylight robs customers. I wonder what they do with all the extra money they make with the customers who dont pick up the prices are higher when scanning at the till.
They said they were closing at 3pm but I got there at 2pm and they said they decided to close early. I needed medicine but they closed early for no reason.
Our monthly script is never prepared correctly,to the point that meds were not in the package and today we were accused of demanding extra meds. Then i was told that they are now short on there stock and that it had been issued. Subsequently within a matter of minutes they found the stock that was short. Pretty much after accusing us of fraud. Just not good enough.
