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Patients appreciate this health facility for its well-run environment, top-class doctors and surgeons, and staff noted for their kindness and professionalism. Particular praise goes to the care and support in certain wards, leading to strong patient relationships. Some inconsistencies in service quality and staff behavior, particularly in emergency and general ward situations, suggest room for enhanced training and patient interaction protocols. This could further solidify the facility's reputation for excellence.
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My sister in law is currently admitted to Busamed Gateway Hospital for a mastectomy. Whilst we cannot fault the excellent service of her surgeon, her physiotherapist and nursing staff in the ICU unit, the nursing staff in the General Ward has been nothing less but pathetic.
It is difficult enough being diagnosed with breast cancer and having to deal with excruciating pain levels, but even worse when patients have to beg for pain relief. She had to ring her bell continuously for assistance and kept being told that they will attend to her in ten minutes. This was repeated until she called me in tears. It was only after I called the ward sister that something was done. Furthermore, her drip has not been working as her veins have collapsed due to her being dehydrated. She has therefore spent the entire evening in agony.
This is not acceptable for a so called private hospital who charges premium rate for their service.
Please sort out your nursing care. Being told that you are short staffed is not the problem of your paying patients. We could well expect this service from a government hospital, not a private hospital.
I have just been in for 3 days and being sick is never nice, but the nurses in d ward were unbelievable. Kind, caring and engaging. Thank you so much Kathy piper
On the 23 rd December 2023, my wife fell and suffered a suspected broken arm. As it was Saturday we rushed to to Gateway Private Hospital, where we have always had excellent treatment. But not this day. The admitting clerk was not caring, and officious beyond his station in life. The attending doctor, cold have been a lot more passive and understanding that we were in shock. Not a great time.
