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The health facility generally receives praise for its outstanding doctors and therapists, and staff who are described as friendly, caring, and welcoming, which contributes positively to patient experiences. However, there is an opportunity for further improvement by enhancing the consistency and professionalism of some nursing and administrative staff members. Providing additional training could refine these areas and elevate overall service quality.
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akeso defrauded us and could not care less. these are the most money hungry therapists i have ever come across. Dr Muthibi cleared out all our medical aid funds. he was supposed to put in a claim for PMB, which he said he did. we asked the medical aid and they said he did not but instead cleared out all our medical aid funds because he knew that if he had applied for PMB, he would not get the full amount for the sessions so he lied to us. he also claimed for 3 weeks from the medical aid after telling my sister that the medical aid only accepted 2 weeks, now she is suicidal and he does not care because he cleared out all the funds. he is a fraud and he is never available for his patients. we are investigating now with our medical aid and we will make sure that he does not get away with this
