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Patients frequently commend the facility for its exceptionally professional, friendly, and compassionate pediatric care, as well as its responsive and thorough treatment in emergencies. There is strong appreciation for the personal follow-up care shown by some staff members. To enhance service, the facility could further streamline its administrative processes and emergency response times, ensuring a consistent quality of care across all departments.
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I just want to thank the nurses and the Dr for being quick to assit us. We were all the way from Stellenbosch and my little one was sick. Thank you for assisting us we felt like home. thank you for caring and making sure that when we left you all made sure that we leave safe. Thank you to the Dr that could also see us that very moment. Our little one has made progress and it’s always heart warming to see our children to get better. Thank you 💯♥️
This Private Hospital in South Africa is undeniably the most subpar facility I have encountered. While the Pediatrics ward stands out as an exception with its well-trained, compassionate, and professional staff, I must emphatically caution against being admitted to Ward 4. In Ward 4, it is imperative to maintain a constant state of vigilance, as the staff’s lack of concern for patients is deeply concerning. My four-day stay in this ward was marred by moments of genuine fear for my well-being, as it was painfully evident that the staff lacked the necessary care and professionalism. Their audibly disrespectful conversations about patients, frequent use of offensive language, and demeaning behavior only added to the distress.
To compound matters, the hospital’s Accounts department left me thoroughly frustrated and dissatisfied.
My father was submitted on Monday via ambulance with very serious pain, vomiting, high fever
After more than 3 hours of waiting in Emergency they found a bed. Started with tests. Yesterday they did more test, camera etc. Last night after 6 they removed his gall blooder which was seriously infected and had stones in. He was in ICU with lots of pain. This morning he was discharged because you needed the bed. Really???? He can’t even walk because of pain. Operation wasn’t even 12 hours old. My mom deep in her 70’s had to help him with her one eye. On the way home the hospital already phone about payment they must make. This is very disappointing.
Could you kindly educate yourself re the validity of electronic signed documents. We are in 2023. You expect me (being bedridden) to appear in front of you with a manually signed document iso accepting a electronically signed pdf. All that to get a COPY of MY fully paid invoice.
My son was admitted to the pediatric ward. All doctors and nurses were excellent! We are very grateful to all the staff for looking after our son so well.
